How we keep children safe

DRAFT — not reviewed by a lawyer and not in force. Written from what the software does today, for qualified counsel to review. Square-bracketed items are details only the company can supply.

What the service does not have

• No chat and no messages between users. Children cannot contact each other or anyone else. We will not add this without a separate safeguarding review.
• No advertising, no behavioural tracking, no analytics or third-party trackers in the product today, and we do not sell personal information.
• No child accounts or passwords. A parent or guardian signs in, adds the child and gives consent; a short play session is then started on the device.
• No personal details from children. We ask only for a first name or nickname and a birth year. Please never use a full name, photo, address, phone number or school.

What a parent or guardian controls

• Consent for each child profile, which can be withdrawn at any time.
• An optional daily limit on game rounds.
• Download of the child’s data, erasing the child’s profile, and deleting the whole account, all from the family page.
• Whether a class code is used to share progress with an educator, which can be stopped at any time.
• Approval of any reward a child requests.

Content quality

Lessons and games are checked by the team. Every game and lesson has a “Something wrong?” button with five fixed reasons and no free-text box, so a child cannot type personal information into it. Lesson fact-checking is ongoing: some lessons are still awaiting review by a qualified outside reviewer [status to be updated when reviews are complete].

If something goes wrong

Email support@happylearningkids.com [address to be confirmed by the company]. If a child is in danger, contact your local emergency services or a child-protection helpline in your country [helpline details per market: to be added by the company]. We do not provide emergency support.

See also the privacy notice, the parents’ guide and the acceptable use rules.